AI training for teams that will actually use it

Why most AI training does not work

The tool gets taught, not the work. An hour watching what ChatGPT can do is impressive, but the next day everyone goes back to their desk without knowing which of their own tasks it fits. Two weeks later, hardly anyone is using it.

The training I give starts from a short inventory of what each person on the team does. With that I prepare exercises using their own cases: writing a reply to a difficult customer, summarising a contract, preparing a quote, checking a text in another language. What is practised with real work sticks.

What we work on in the sessions

• The basics, well explained. What a language model is, what it does well, where it gets things wrong and why you always have to check what it delivers.
• Asking well. How to give context, examples and format so the answer is useful the first time, with templates for the tasks of each role.
• Data and confidentiality. What you can put into an AI tool and what you cannot, which versions use your data for training and which do not, and how to configure them.
• Your own tasks. Exercises with the team's real emails, documents and processes, not textbook examples.
• Internal rules. A one-page usage policy that the team understands and the company can show if asked.

The EU AI Act already asks for training

Since 2 February 2025, article 4 of the EU AI Act has required companies that use AI systems to take measures so that their staff have a sufficient level of AI literacy. It does not demand a specific qualification, but you do need to be able to show that the team knows what it is using and how to use it carefully.

When the training ends I hand over the material we worked on, the attendance record and the usage policy, so the company has it documented what was done and when. At Teix Web Studio we do the same with our own team.

Formats

The usual format is a hands-on workshop at your business, in Palma or anywhere in Mallorca, with small groups so everyone gets to practise. If the team is spread out or off the island, it is done by video call in shorter sessions. For companies that are already automating processes with me, training is part of putting each automation into use.

Before the first session we talk about who will attend, what tasks each person has and which tools you use. With that I adjust the content. No two trainings are the same.